Frequently Asked Questions
Meters may be available free of charge to healthcare professionals, subject to approval and availability. Delivery can be arranged via your local Trividia Health representative or UK wholesalers approved.
You can complete and submit the “Product Request” form, contact your local Trividia Health UK representative, or usual pharmaceutical wholesaler.
Contact our Customer Care at 0800-689-5035 for assistance or send us a message.
We provide support for formulary and product switching, including:
• Healthcare professional training
• Patient education materials
• Implementation support to ensure continuity of care
PIP codes are available here: View PIP codes.
Yes, TRUE METRIX is intended for at-home use (self-testing by a single person and not shared) and for use by Healthcare Professionals for multiple patient use in professional healthcare settings. The system is not to be used on neonates or for the diagnosis or screening of diabetes mellitus.
Yes, TRUE METRIX meters are designed for simple, intuitive use, with clear displays and straightforward testing steps to support a wide range of patients.
TRUE METRIX systems deliver accurate and reliable results, utilising advanced technologies to support confident diabetes management.
No, TRUE METRIX meters feature no coding technology, helping to minimise user error and simplify the testing process.
Results are available in as fast as 4 seconds, enabling fast and convenient testing.
TRUE METRIX requires a small blood sample (0.5 mL).
Yes, TRUE METRIX meters provide memory storage of previous readings. Click here to learn more about the meters.
Yes, TRUE METRIX meters support data download capabilities. For TRUE METRIX AIR, the TRUE MANAGER AIR APP is available. The TRUE MANAGER AIR App wirelessly receives blood glucose results from the TRUE METRIX AIR.
TRUE METRIX meters must be used exclusively with Self Monitoring Blood Glucose Test Strips to ensure optimal performance and accuracy.
Yes, TRUE METRIX control solutions are available and should be used to verify system performance, in line with recommended practice.
TRUE METRIX meters are intended for self-monitoring of blood glucose in people with diabetes. Suitability should be determined by healthcare professionals.
Trividia Health offers switching support, including:
- HCP training
- Patient education materials
- Resources to support a smooth and effective transition
Yes, both TRUE METRIX and TRUE METRIX AIR meters feature advanced event tags to empower users to make the connection between personal lifestyle and results.
